Know Your Customer Policy
Veldt Gold is not a bank but is still subject to the “Know Your Customer” clause in the US Patriot Act. Most of the same personal information that you need to open a bank account is required to place an order with us. Veldt Gold will fill and order for anyone who provides the basic information normally required (e.g., address, telephone, email address, etc). We record each transaction and keep an audit trail that can be retrieved if needed to meet legal process.
In most cases the application of the Know Your Customer policy by Veldt Gold will not affect the customer as all this information is required for us to fulfill an order. Please ensure that all data is entered correctly when you check out. Fictitious names will result in your order not being delivered.
On occasion we may ask you to confirm the information you provide to us when ordering. This will be done at our discretion.
Please do not hesitate to contact us if you have any queries. We would be happy to educate our customers on the application of this and other policies that we have in place.