We recently experienced a website service disruption caused by a server malfunction at our hosting provider. This issue affected parts of veldtgold.com and may have caused some customers to experience delays, error messages, or difficulty accessing certain pages.
As a result of this malfunction, some customer accounts and order history are currently not available through the website. However, ordering is available, and customers may continue to place new orders through our secure checkout.
Please note that this issue is related to our hosting provider’s server infrastructure and not to Veldt’s payment systems. At this time, we have no indication that customer payment information, order data, or personal information was compromised.
Customers who need help with a previous order, account information, or a current purchase may contact us directly for assistance.
We apologize for the inconvenience and appreciate your patience while we work through this issue. Reliability and trust are extremely important to us, and we are reviewing the incident carefully to determine what additional safeguards may be needed going forward.
Thank you for your continued trust in Veldt.
