Terms and Conditions
AS USED IN THESE POLICIES, THE TERM “VELDT LLC” OR “WE” OR “US” SHALL MEAN VELDT LLC. OPERATING AS VELDT GOLD AND THE TERM “YOU” OR “USER” SHALL MEAN ANY CUSTOMER WHO ORDERS FROM US. BY USING VELDT GOLD’S WEBSITE YOU ARE AGREEING TO BE BOUND BY THESE POLICIES, WHICH POLICIES ARE SUBJECT TO CHANGE FROM TIME TO TIME BY US IN OUR SOLE DISCRETION WITHOUT NOTICE. IF YOU DO NOT AGREE WITH THESE POLICIES, YOU ARE ADVISED NOT USE OUR SERVICES.
Grading & Authenticity/Investment Advice:
Many coins are graded and authenticated by third party services. However, certification does not eliminate market risk nor guarantee associated risk with the grading of coins.
We do not give any investment advice and/or guarantee profits and you shall be solely responsible for making any decision to purchase coins.
We advise you that prior performance can not be used to predict future value of coins. In making any decision to buy coins you should view such decision strictly in context of purchasing such coins a collector coins and any investment advice should be obtained by your own financial expert.
You are reminded that the coin market is volatile and coin prices will fluctuate. Consequently, you can lose or gain on your principle and the resale value of your coin(s) may or may not be equal to the original purchase price.
While we strive to keep our prices and inventory current, variances may occur due to changing market conditions, coin availability, and/or typographical errors. All orders will be confirmed prior to finalizing the sale.
Bullion prices based upon spot price are automatically recalibrated every minute and at checkout. As the markets are constantly moving, the final price for an item will be determined at the time of checkout.
Please Note: all coins are subject to market fluctuation prior to sale. We are not responsible for typographical errors and reserve the right to void a sale at our discretion. Market volatility or problems updating this website may result in inaccurate pricing resulting in a canceled transaction.
If you do not receive an order confirmation number for a website order, the order did not go through, and it is not confirmed. Orders may be combined for shipping purposes at our discretion.
Any customer who repeatedly cancels or does not pay for an order, will NOT be able to purchase from Veldt Gold again. If you have any money on account, that money will be applied to the previous unpaid order, less the 5% restocking fee and applicable market loss. You will not be entitled to any market gain.
We may, on occasion, request you to confirm certain information for us to stay compliant with our Know Your Customer/Anti-money Laundering Policy. When ordering from us, you acknowledge and agree to provide us with such information. Veldt Gold reserves the right to void or cancel any order that does not comply with our internal security measures. Veldt Gold, at its sole discretion, may choose to offer an alternate method of payment for those orders that do not meet internal security standards. Should you choose not to accept the alternate method of payment the order will be canceled without further recourse on your part.
Cancellations, Refused Shipments, Returns, Refunds
All orders are final!
You cannot cancel a confirmed order, however, you can sell your bullion back to Veldt Gold before your order is shipped. All such requests can only be made during our trading hours Monday to Friday. You must notify us in writing over email about your intention to sell your items back to us and we will respond with a total price that we will pay you for your bullion. Please note that all items involved in such transactions will be priced at our lowest price.
All shipped orders are final and cannot be cancelled or refunded in the event that you refuse to accept the shipment. If your shipment is returned back to us, you can either pay to have it reshipped to you or accept our lowest buy price for your bullion. Shipments deemed undeliverable by the carrier due to errors in the name/address/delivery instructions are not the responsibility of Veldt Gold. If such shipments are returned back to us, you will have an option of paying for re-shipment, or selling the items back to us at the lowest price that we can offer.
In the event of a cancellation or refused shipment, Veldt Gold shall retain all market gains.
Wire Transfer Information
Bank wire transfers must include your name as well as your address (including city, state, and zip code). If you would like to choose an alternate shipping location, the updated shipping information must be listed on the bank wire in the special note section. If for whatever reason an address is not present on the wire transfer, your order will not be authorized by our security department for shipment and your money will be refunded unless a notarized document is sent confirming the information.
Veldt Gold will match any prices from a nationally recognized bullion dealer as found on Compare Silver Prices and Compare Gold Prices. Price matching is limited to Veldt Gold’s active trading hours of 8:00AM to 4:00PM MST Monday through Friday excluding weekends and holidays. Price matching is limited to only the products that are live, currently in stock, and available for immediate shipping. We will match any prices on 1 troy ounce gold, platinum, and palladium. In order for us to match silver prices, the order needs to be for 100 ounces minimum.
PLEASE NOTE OUR LEGAL DEPARTMENT REQUIRES US TO SHIP TO THE ADDRESS REFERENCED ON YOUR BANK WIRE. SHOULD YOU DESIRE SHIPMENT TO A DIFFERENT LOCATION, YOU MUST PUT THIS IN THE SPECIAL INSTRUCTIONS SECTION ON YOUR BANK WIRE. IF THE SHIP TO ADDRESS IS NOT ON THE BANK WIRE OR DOES NOT MATCH WE WILL FORWARD YOU A RELEASE FORM WHICH MUST BE NOTARIZED AND RETURNED BEFORE SHIPMENT CAN TAKE PLACE. VELDT GOLD HAS INSTITUTED THIS POLICY TO PROTECT BOTH YOU AND US AS BANK FRAUD HAS TAKEN ON EPIDEMIC PROPORTIONS. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.
If you have any questions about our Terms and Conditions, please do not hesitate to contact us via our online contact form. We will be happy to assist you.